Privacy Policy

Miss Lukes — Concierge Piano Instruction ("we," "us," or "our"), located in Sarasota, FL, operates the website at https://misslukes.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our site.

Information you provide directly:

• Name, email address, and phone number submitted via our inquiry form
• Student information (name, age, experience level) provided in inquiry submissions
• Any messages or goals you share with us through the contact form

Information collected automatically:

• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• IP address and general geographic location
• Cookies and similar tracking technologies (see Cookies section below)

We use the information we collect to:

• Respond to your private inquiry and communicate about lesson availability
• Provide, operate, and improve our website and services
• Understand how visitors interact with our site (analytics)
• Deliver relevant advertising on third-party platforms such as Meta (Facebook/Instagram) and Google
• Comply with applicable laws and regulations
• Protect against fraudulent or unauthorised activity

We use cookies and similar tracking technologies to enhance your experience and gather analytics data. You will be asked for consent before non-essential cookies are set.

Types of cookies we use:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., page views, session duration). Used with your consent.
• Advertising cookies: Used by Meta Pixel and Google Ads to measure ad performance and serve relevant ads. Used with your consent.

You can withdraw your consent at any time by clicking "Revoke Cookie Consent" in the footer, or by adjusting your browser settings to block cookies.

Our website uses the Meta Pixel, a tracking tool provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram, understand actions taken on our website, and reach people who have visited our site with relevant ads.

The Meta Pixel may collect your IP address, browser information, and pages visited. This data is processed by Meta in accordance with their Data Policy. You can opt out of Meta's use of your data for advertising purposes via Meta Ad Preferences.

We may use Google Analytics and Google Ads conversion tracking, services provided by Google LLC. These tools use cookies to collect information about how visitors use our site and to measure the performance of our advertising campaigns.

Google may use this data in accordance with their Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third-party vendors who assist in operating our website and services (e.g., email delivery, analytics platforms), bound by confidentiality obligations.
• Advertising platforms: Aggregated or hashed data shared with Meta and Google for ad measurement and audience targeting, subject to your cookie consent.
• Legal requirements: When required by law, court order, or to protect our rights and safety.

We retain personal information submitted through our inquiry form for as long as necessary to respond to your inquiry and maintain our business records, typically no longer than 3 years unless a longer retention period is required by law.

Analytics and advertising data is retained in accordance with the policies of the respective platforms (Google, Meta).

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for non-essential cookies at any time

To exercise any of these rights, please contact us at [email protected].

Our website is directed at parents and guardians seeking piano instruction for their children. We do not knowingly collect personal information directly from children under the age of 13. All inquiry form submissions are intended to be completed by a parent or legal guardian.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will promptly delete it.

Our website contains links to third-party websites including TikTok, Instagram, and YouTube. We are not responsible for the privacy practices of these sites and encourage you to review their respective privacy policies.

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: